Returns & Exchanges

At agete-global, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return window for items in their original, unworn condition.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the jewelry in its original packaging, including all certificates and promotional materials, to ensure the items are protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, your refund will be processed back to the original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing