Frequently Asked Questions
Everything you need to know about your agete shopping experience.
What is the typical shipping timeframe for international orders?
We offer worldwide shipping via premium carriers. Standard international delivery typically takes 5-10 business days, while express shipping options can arrive within 3-5 business days depending on your location.
How can I ensure I choose the correct size?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that certain limited-edition pieces may have specific return restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure gateway.
How do I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your package in real-time.
Are agete products ethically sourced?
Quality and integrity are our priorities. We partner exclusively with manufacturers who adhere to strict fair-labor practices and sustainable sourcing standards to ensure our fashion is both beautiful and responsible.